Services — 04
Support & Maintenance
An ERP is never finished. Updates arrive twice a year, processes change, people leave, and small problems left unattended become expensive ones. A system without a reachable owner quietly drifts out of date.
We keep your Business Central healthy after go-live — answering questions, resolving issues, sorting out whatever a twice-yearly update disturbs and delivering the steady stream of small improvements that keep the system fitting your business. And with no standing monthly fee: you pay for work actually done, so a month in which you needed nothing costs nothing.
What is included
- Responsive issue resolution with agreed response times
- Fixes and adjustments when the twice-yearly updates land
- Small enhancements and change requests
- Monitoring, health checks and user support
How we work
- Onboard
We learn your solution — even if we did not build it — and agree response times and priorities that match how your business runs.
- Respond
Issues and questions go to a team that knows Business Central and your setup, not a first-line queue that escalates everything.
- Improve
When an update changes behaviour, we adjust your setup, and we feed a steady backlog of small improvements, so the system keeps earning its keep.
A partner who stays reachable
We support solutions we built and solutions we inherited — across implementations, upgrades and AppSource products — keeping daily operations running long after go-live.
Frequently asked questions
Do you charge a monthly support fee?
No. Most partners bill support as a monthly retainer that runs whether you needed anything or not. We bill only the work actually done — no standing fee, no included hours that expire unused.
Can you support a Business Central solution you did not build?
Yes — taking over support of an existing solution is a regular part of our work. We audit what exists, document it, and keep it running while improving it over time.
What happens when Microsoft ships a major update?
Business Central updates itself twice a year. If an update disturbs your customisations or integrations, we put it right as normal support work — billed for the time it takes, not as a standing service.
How fast do you respond to issues?
Response times are agreed up front based on business impact, so critical problems are handled quickly and routine requests are scheduled predictably.
Tell us your story.
Describe what you need and we will come back with an honest, free estimation — no strings attached.
Request a free estimation